Notification FAQs

Every day after midnight GMT. Your account is checked daily, and you'll be alerted when the rules you have set are triggered.

Yes. In fact, it's a good idea is to have multiple notifications with increasing levels of urgency, reflected both in the notification name and the number of recipients, as the license end date draws nearer, credit balance diminishes or volume used dramatically changes.

There's two things you can check:

• On the Notifications page there's a column called "Date last sent". This tells you the last time the rule was triggered and an email was sent out to the selected users.
• Check your junk email folder. To ensure you receive all future communications, please add noreply.dataquality@experian.com to your email address book.

If the product license end date was already the same or lower than the value you entered when you were in the portal setting the rule then we don't send you an email. This means you won't be alerted to things you already know about.

If the product license credit balance was already the same or less than the value you entered when you were in the portal setting the rule then we don't send you an email. This means you won't be alerted to things you already know about.

You can create a new token without any notification being sent. It is only if you activate the token that the token status notification will be emailed to subscribers.