Troubleshoot

If you are getting SSL Certificate errors, your SSL certificates might have expired. You will need to update your certificates with the relevant certificate files.

1. Download both Entrust and GlobalSign files.

2. Extract the files.

3. Install the certificates in the correct certificate stores as shown below:

   	Trusted Root	Intermediate	Personal
   Entrust	EntrustCA EntrustRootCA-G2	EntrustCA-L1K	updates.qas.com
   GlobalSign	GlobalSignRoot-R1	GlobalSigncloudsslsha2g3r3	EDQincapsula

For further help contact us.

In order to use our services, you need to ensure that certain IP addresses (listed below) are accessible to you (i.e. not blocked by your firewalls).

• 167.107.80.232
• 205.174.45.16
• 45.60.31.210
• 45.60.32.212
• 45.60.33.210
• 45.60.34.212
• 45.60.35.210
• 45.60.36.212
• 45.60.37.210
• 45.60.38.212
• 45.60.39.210
• 45.60.40.212