Phone component

Entering a new phone number

1. Click the pencil icon beside the phone field.

2. Select the country code and enter a phone number in the field.

3. Clicking away from the field, pressing the Tab key or clicking the save icon will validate and save the phone number.

4. Click the chevron or green/red/orange icons beside the phone field for further information on the validation status.

5. If the confidence level returned by the API is Verified, a green icon will appear beside the phone field to show that it has been successfully validated by Experian.

   

6. If the confidence level returned by the API is Absent, Dead, Disposable, No coverage (in certain scenarios), Teleservice not provisioned or Unverified a red icon will appear beside the phone field.

   

7. If the confidence level returned by the API is No coverage (in certain scenarios) or Unknown, an orange icon will appear beside the phone field to show that it was not possible to conclusively verify or invalidate the phone number.

   

8. Sometimes there can be a problem with the API Authentication token being used and an orange warning icon will appear beside the phone field to show that is has not been validated by Experian. This could be because the token isn't licensed for phone validation or the token may be disabled, have run out of credits or expired. This should be addressed by the Salesforce administrator.

   

Editing/deleting an existing phone number

1. Click the pencil icon beside the phone field.

2. Click the clear icon on the right side of the field.

3. Enter a new phone number or leave the field blank and click the save icon.

Detailed status explanation

Further detail on the possible validation status shown can be found in the table below: