Under Responses, you can see the possible HTTP status codes that will be returned together with a response message.
Response body
The table below will help you identify the reason why you are getting a certain response.
| HTTP status code | Title | Scenario |
|---|---|---|
| 200 | Success | You've submitted a successful request and a valid response was returned. Your request may contain confidence level or corrections. This is the only chargeable response code. |
| 400 | Bad Request | You didn't specify the email field. Try submitting another call and make sure the request body contains the email field. |
| You've specified an email value that is too long. Try submitting another request and make sure the email address you specify contains a maximum of 255 characters for the domain and 64 for the local part. | ||
| You've specified an unsupported timeout value. Try submitting another call and make sure you specify a timeout value that is between 3 and 15. | ||
| You didn't provide an authentication token. Try submitting another request and make sure you specify your token, which you can find by signing in to the Self Service Portal. | ||
| You've submitted a malformed request body. Try sending another call and make sure the request body contains all required fields and that they are formatted correctly. | ||
| You've submitted an empty request body. Try sending another call and make sure the request body contains all required fields. | ||
| You've submitted an invalid Reference-ID header. Try submitting another request and make sure this header is formatted correctly. | ||
| You've submitted an invalid Add-Metadata header. Try submitting another request and make sure this header is formatted correctly. | ||
| 401 | Unauthorized | The authentication token you've provided is incorrect. Sign in to the Self Service Portal to find the right token. |
| 403 | Forbidden | The authentication token you've provided is valid, but it's associated with another product or you have insufficient credits. Sign in to the Self Service Portal to check if you are using the right token and if you have credits. |
| The authentication token you've provided is disabled. Sign in to the Self Service Portal to activate the token. | ||
| The domain you've sent the request from does not have access to your integration. Sign in to the Self Service Portal to whitelist the domain. | ||
| The IP address you've sent the request from does not have access to your integration. Sign in to the Self Service Portal to whitelist the IP address. | ||
| 404 | Not Found | The resource you've requested could not be found. Try submitting another call and make sure you're using the correct endpoint URL. If the issue persists, contact us. |
| 406 | Not Acceptable | You've specified an invalid Accept header. Try submitting another call and make sure you specify a valid Accept value. Check out Supported data formats for details. |
| 408 | Request Timeout | Your request has timed out (the web server failed to respond in the specified time frame). Try submitting another request. |
| 415 | Unsupported Media Type | You've specified an invalid Content-Type header. Try submitting another call and make sure you specify a valid Content-Type value. Check out Supported data formats for details. |
| 429 | Too Many Requests | You've submitted too many requests. To protect all customers, your account has been temporarily throttled. Check out Rate limiting for details. |
| 500 | Internal Server Error | An unexpected server error was encountered. Try submitting another request. If the issue persists, contact us. |
| 503 | Service Unavailable | The service is currently unavailable. You can check the API's uptime and downtime by going to the service status page. |
