Troubleshoot

1. Download both Entrust and GlobalSign files.
2. Extract the files.
3. Install the certificates in the correct certificate stores, according to your platform:

For further help contact us.

To check service availability, go to the service status page. There you can see if there are any current issues and you can subscribe to updates, so you're always informed about the status of the service.

In order to use our services, you need to ensure that certain IP addresses and address ranges (listed below) are accessible to you (i.e. not blocked by your firewalls).

• 45.60.31.210
• 45.60.33.210
• 45.60.35.210
• 45.60.37.210
• 45.60.39.210
• 45.60.103.210
• 167.107.82.39