You can whitelist a specific IP/IP range by updating your token via the Self Service Portal.
The processing platform may occasionally be unavailable due to maintenance. Your account manager will notify you in advance of any scheduled maintenance periods.
To change your password please contact your local support team.
To manage clicks, credentials, and reporting, please contact your account manager or your local support team for more information.
The account lock was implemented for security purposes and occurs after too many failed login attempts. To unlock, please contact your local support team.
Files remain in the incoming folder for the entire duration of processing. Only once the file has completed processing will it get removed from the incoming folder and a file with the same name will show up in the outgoing folder.
Files remain in the outgoing folder for 30 days, per the data retention policy, unless the customer explicitly deletes the file earlier.
No, files in the incoming folder do not indicate any issues. Files in this folder merely mean that they have not been fully processed. The client would have received an email stating that the file was successfully received and is being processed.
With Email Automated Batch, you can set a maximum processing time for your files, by using a function called Max Batch Duration. This instructs the tool to end the processing of your file after a set amount of time-based on the number of input records. This is useful for clients who need the file returned more timely. Customers can set multiple rules based on the file record number to allow longer processing times for larger files. An example of this configuration would be:
| Maximum number of records | Processing end time |
|---|---|
| 5000 | 12 hours |
| 10000 | 24 hours |
| 100000 | 48 hours |
| 250000 | 72 hours |
| 500000 | 96 hours |
This instructs Email Automated Batch to stop any files with up to 5000 records after 12 hours, any files up to 10000 records after 24 hours, and so forth. Whilst the above settings are well within our standard processing SLA , it ensures that if the application is still processing records within your file, you can rest assured you will receive it by the end time you have chosen.
Stopping a file before completion
To enable this feature:
Contact your local support team or account representative with your desired configuration. Input the maximum number of records and processing end time into the template below:
| Maximum number of records | Processing end time |
|---|---|
| XXXXX records | XX hours |
| XXXXX records | XX hours |
