A username and password are required to access the Electronic Updates portal, where you can manage your account and licenses, download the Windows client, access the REST API, or download and update your data manually.
Contact your local technical support team in order to set up an Electronic Updates account. You must have a license to use one or more Experian products. Once the account is created, a username and password will automatically be emailed to the chosen contact. We recommend that you set up a security question so that you can retrieve your password should you forget it.
If you already have an account but have lost your username or password, go to the Forgotten password page from the Log on page in the Electronic Updates portal, where you can reset the password.
What happens if the person responsible for administering Experian product at my organization changes?
Contact your local technical support team with the details of the change in personnel and a new username and password will be sent to the new contact.
You can reset a token and generate a new one by logging into the Electronic Updates portal and navigating to Automatic Updates tab and clicking Generate a new token.
You would do this if you think that your token may have been compromised in some way. It is important to note that once a token is changed, all clients and integrations will cease to function until the token has been updated. Where a user has many clients, this may be a time-consuming process.
The data download times depend on several factors such as the speed of your internet connection and the size of the data file. It is usual for the data files to take several minutes to download, and downloading complete data packages may take significantly longer.
Electronic Updates can be used to update all available datasets for a wide range of Experian on premise applications (V4 and above only) on Windows or Unix/Linux. These products include: Pro, Pro Web, Batch, NameTracer, Authenticate and our QAS for solutions.
Yes, to support organizations that have two or more separate systems using Experian products that are maintained by different technical teams, you can create more than one Electronic Updates login per organization to handle this situation. Contact your local technical support team to get this arranged.
No. The Electronic Updates service applies new data updates without interruption to users. Customers with standalone or Plug&Go installations can easily configure the solution to apply updates at certain times of the day, for example outside of office hours.
For more information on setting this up, see "Installation Times Restrictions" in the Configuration Editor help.
The Electronic Updates client can be configured to automatically activate data for server-based products such as Pro server and Pro Web, and no down time will be experienced by users of the products. The Electronic Updates Windows client can also update the configuration files for standalone products such as Batch and Pro. Once the configuration files have been updated, you must restart the Experian application for the new data to come into effect.
For more information, see "Data Applications To Update" in the Configuration Editor Help.
No - Electronic Updates can easily be configured to throttle bandwidth at a desired level and restrict downloading to specific times (e.g. evenings and weekends).
For more information, see "Download Restrictions" in the Configuration Editor Help.
The easiest way to be notified of data updates is to set up email notifications. Electronic Updates Windows client can be configured to send emails via your local SMTP server to multiple internal contacts or email groups.
For more information, see "Email Notification Preferences" in the Configuration Editor Help.
Yes - you can set these up in the Configuration Editor (Windows client only). Multiple email addresses can entered into the 'To Email address' field under 'Server and notification preferences' in the Configuration Editor, and they must be separated with a comma. You can test the email notification settings by clicking the 'Send Test Email' button.
For more information, see "Email Notification Preferences" in the Configuration Editor Help.
No. Electronic Updates should not negatively impact any other applications on the same machine. It is important to ensure that you have adequate disk space to house the downloaded data. The Electronic Updates Configuration Editor can be configured to purge expired data files to free up disk space.
For more information about setting up Experian applications, see "Data Applications To Update" in the Configuration Editor Help.
There are a couple things to check here:
