Troubleshoot

If the user misspells any address element in Typedown searching, Pro Web will not be able to find it. If users are uncertain of the spelling of an address, they should use the Singleline searching method instead.

If you type in a place or street level combination which does not match anything in the dataset, a 'No Matches' message appears in the Results area. Incorrect text can be deleted with the Backspace key.

This message indicates a problem with your server settings. Ensure the port you specified during installation is clear. You can type netstat -ao from the command line to view all active connections and the ports they are using.

If you need to change the port you will need to update your Server Settings, update your integration pages, run the Add Service shortcut in the Pro Web program group, and manually restart the service.

Ensure that you have also downloaded and installed the latest Microsoft SOAP toolkit.

This error message indicates that the dataset cannot be used. This can occur if the data that you have installed has expired, or if no data has been installed.

The Pro Web service may not be started. Check the Services panel to ensure that the Pro Web service has been started.

This is due to an issue with the C# sample pages which prevents a layout being sent to Pro Web when the user selects one address from a list of potential matches.

To prevent this issue from happening:

1. Locate VerifyBase.cs.
2. By default, this is installed to C:\Inetpub\wwwroot\ProWebCS\App_Code.
3. Right-click the file and select Properties. Uncheck the Read-only box and click OK.
4. Open the file in a text editor which displays line numbering.
5. Place a closing brace on line 58, and delete the closing brace on line 64.
6. Save VerifyBase.cs. Once the browser is refreshed, the sample code should work as expected